Privacy Policy

Last updated: July 9, 2026

This Privacy Policy explains how Ashford Wellness ("we", "us", "our") collects, uses and protects personal data when you use our website and services. We are committed to processing your data lawfully, fairly and transparently.

1. Who we are

Ashford Wellness LLC, 1400 Lavaca Street, Suite 210, Austin, TX 78701, United States, is the data controller for personal data processed through this website. You can contact us at info@spinaleanatureal.shop.

2. What data we collect

We collect data you provide directly - such as your name, phone number, email address and any message content when you place an order or contact us. We also collect technical data automatically, including IP address, browser type, device information and pages visited, primarily through cookies and similar technologies.

3. How we use your data

We use personal data to process and confirm orders, respond to enquiries, provide customer support, improve our website and content, and - where you consent - to measure marketing and show relevant advertising. We process order and contact data to take steps at your request and to perform a contract, and we rely on your consent for analytics and advertising cookies.

4. Legal bases (GDPR Article 6)

Where applicable, we rely on the following legal bases: performance of a contract or steps prior to a contract (Article 6(1)(b)); your consent (Article 6(1)(a)), for example for non-essential cookies; our legitimate interests (Article 6(1)(f)) in running and securing our website; and compliance with legal obligations (Article 6(1)(c)).

5. Cookies and Google services

We use cookies and similar technologies for essential site functionality and, subject to your consent, for analytics and advertising. We use Google Ads and Google Remarketing to deliver and measure advertising, Google Analytics to understand how the site is used, and Google Maps to display our location. These services may set cookies and process technical identifiers. We implement Google Consent Mode v2, so advertising and analytics storage remain denied until you provide consent. See our Cookie Policy for details.

6. Sharing your data

We may share data with service providers who help us operate the website, fulfil orders and deliver marketing, including Google. These providers process data on our behalf under appropriate agreements. We do not sell your personal data.

7. International transfers

Some providers, including Google, may process data outside your country. Where data is transferred internationally, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or equivalent mechanisms.

8. Data retention

We keep personal data only as long as necessary for the purposes described here, to comply with legal obligations, resolve disputes and enforce our agreements. Order records are typically retained for the period required by applicable law; enquiry data is kept for a reasonable period and then deleted.

9. Your rights

Subject to applicable law, you have the right to access, rectify, erase, restrict or object to processing of your personal data, the right to data portability, and the right to withdraw consent at any time without affecting prior processing. To exercise any right, contact us at info@spinaleanatureal.shop.

10. Complaints

If you believe we have not handled your personal data properly, you may lodge a complaint with the relevant supervisory authority. In the United States, you may contact the Federal Trade Commission (FTC). If you are in the EU/EEA, you may contact your local data protection authority.

11. Security

We use appropriate technical and organisational measures to protect personal data, including HTTPS encryption in transit. No method of transmission is completely secure, but we work to protect your information.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Please review this page periodically.

13. Contact

For any privacy question, email info@spinaleanatureal.shop or write to the address above.